ChronicDNA.com

1. Acceptance of Terms

By accessing and using this DNA analysis service ("Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use this Service.

These Terms of Service constitute a legally binding agreement between you ("User" or "you") and our DNA analysis platform ("we," "us," or "our").

2. Service Description

Our Service provides personalized genetic analysis reports based on consumer DNA data you provide. We analyze genetic markers in the context of symptoms you report, particularly related to Long COVID and ME/CFS (Myalgic Encephalomyelitis/Chronic Fatigue Syndrome).

3. User Eligibility

You must meet the following requirements to use this Service:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information during registration
• Use the Service only for lawful purposes

By using this Service, you represent and warrant that you meet these eligibility requirements.

4. DNA Data and Privacy

4.1 Your DNA Data

You must provide your own DNA data from authorized consumer DNA testing services (such as 23andMe, AncestryDNA, or MyHeritage). By uploading DNA data, you confirm that:

• You are the legal owner of the DNA data
• You have the right to share this data with our Service
• The data was obtained legally and ethically
• You have not violated any third-party rights by sharing this data

4.2 Data Security

We take data security seriously and implement industry-standard security measures:

• Encrypted storage of all DNA files and reports
• Secure HTTPS connections for all data transfers
• Row-level security policies in our database
• Regular security audits and updates

4.3 Data Retention and Deletion

You have full control over your data:

• You can delete your DNA files at any time from your dashboard
• You can request complete account deletion, which will permanently remove all your data
• We retain data only as long as necessary to provide our Service
• Deleted data is permanently removed from our systems within 30 days

4.4 Data Usage

We use your data solely for:

• Generating your personalized genetic analysis report
• Improving our analysis algorithms (anonymized data only)
• Complying with legal obligations

We will NEVER sell, rent, or share your genetic data with third parties without your explicit consent.

5. Cookies and Analytics

We use cookies and similar tracking technologies to improve your experience and understand how our Service is used:

• Essential Cookies: Required for the Service to function (authentication, security)
• Analytics Cookies: Help us understand usage patterns and improve the Service (e.g., Google Analytics)
• Performance Cookies: Monitor Service performance and identify technical issues

6. Payment Terms

6.1 Pricing

The Service fee of $79 covers:

• DNA data analysis (80+ genetic markers)
• AI-assisted interpretation with symptom context
• Personalized genetic report (PDF format)
• Secure storage of your data

6.2 Payment Processing

• All payments are processed securely through Stripe
• Payment is required before DNA file upload
• We accept major credit and debit cards
• All prices are in EUR and include applicable VAT

6.3 Refund Policy

Our refund policy:

• 30-day guarantee: Full refund available within 30 days of payment for any reason, no questions asked
• After report delivery: While we offer a 30-day guarantee, we encourage you to review your report and contact us if you have concerns
• Technical issues: If we are unable to process your DNA file due to technical errors on our end, you will receive a full refund
• Invalid files: If your DNA file format is not compatible, we will notify you and offer a refund or opportunity to upload a different file

To request a refund, contact us at support@chronicdna.com with your order ID. Refunds are processed within 5-10 business days.

7. Medical Disclaimer

Our Service provides information about genetic predispositions based on scientific research. However, genetics is only one factor among many that influence health outcomes. Environmental factors, lifestyle, medical history, and other variables play crucial roles.

8. Limitations of Service

You acknowledge and agree that:

• Our analysis covers only the genetic markers we test for (80+ markers)
• We cannot detect all genetic variants or mutations
• Genetic research is constantly evolving; interpretations may change over time
• Our AI-assisted analysis is based on current research but is not infallible
• We make no guarantees about the accuracy or completeness of the information provided
• Different DNA testing companies may use different chips and detect different variants
• The quality of our analysis depends on the quality of the DNA data you provide

9. User Responsibilities

As a user of this Service, you agree to:

• Provide accurate and truthful information
• Keep your account credentials secure and confidential
• Not share your account with others
• Not upload DNA data that does not belong to you
• Not use the Service for any illegal or unauthorized purpose
• Not attempt to reverse engineer, hack, or compromise the Service
• Not share, sell, or distribute the reports we generate for you
• Comply with all applicable laws and regulations

10. Intellectual Property

10.1 Our Property

All content, features, and functionality of the Service (including but not limited to text, graphics, logos, analysis algorithms, and software) are owned by us and are protected by intellectual property laws.

10.2 Your Data

You retain all rights to your DNA data. By using our Service, you grant us a limited license to:

• Process your DNA data to generate your report
• Store your data securely on our servers
• Use anonymized, aggregated data for research and service improvement

This license terminates when you delete your data or close your account.

10.3 Your Reports

The reports we generate for you are for your personal use only. You may not:

• Sell or commercially distribute the reports
• Use the reports for any commercial purpose
• Modify or create derivative works from the reports
• Remove any copyright or proprietary notices from the reports

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We provide the Service "AS IS" and "AS AVAILABLE" without warranties of any kind
• We do not warrant that the Service will be uninterrupted, error-free, or secure
• We are not liable for any medical decisions you make based on our reports
• We are not liable for any health outcomes related to your use of the Service
• Our total liability to you for any claims arising from your use of the Service is limited to the amount you paid for the Service ($79)
• We are not liable for any indirect, incidental, consequential, or punitive damages

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless us, our officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms of Service
• Your violation of any third-party rights
• Any medical decisions you make based on our reports
• Your DNA data or any claims related to it

13. Data Protection and Privacy Rights

Company Location: We are a United States-based company registered in Delaware. We comply with applicable US federal and state privacy laws, including Delaware data privacy regulations. For users in the European Union, we are fully committed to compliance with the General Data Protection Regulation (GDPR) and have implemented all necessary technical and organizational measures to protect your rights.

EU Representative: In accordance with GDPR Article 27, we have appointed an EU representative to act on our behalf for GDPR compliance matters. EU residents may contact our EU representative regarding data protection inquiries at dpo@chronicdna.com.

Data Protection Officer: We have designated a Data Protection Officer (DPO) in accordance with GDPR Article 37. For any data protection concerns, you may contact our DPO at dpo@chronicdna.com.

Your Privacy Rights

All users have the following rights (GDPR rights for EU users, equivalent rights for others):

• Right of access: You can access your personal data at any time through your dashboard
• Right to rectification: You can update your profile information
• Right to erasure ("Right to be Forgotten"): You can delete your DNA files and request complete account deletion
• Right to data portability: You can download your reports and data in machine-readable formats
• Right to object: You can object to certain data processing activities
• Right to withdraw consent: You can withdraw consent for data processing at any time

For EU Users: You also have the right to lodge a complaint with your local supervisory authority if you believe your data protection rights have been violated.

For complete details on how we collect, use, and protect your data, please see our Privacy Policy.

14. Termination

14.1 By You

You may terminate your account at any time by:

• Contacting our support team
• Requesting account deletion through your dashboard

14.2 By Us

We may suspend or terminate your account if:

• You violate these Terms of Service
• You engage in fraudulent or illegal activities
• You upload DNA data that does not belong to you
• We are required to do so by law

14.3 Effect of Termination

Upon termination:

• Your access to the Service will be immediately revoked
• Your data will be deleted within 30 days (unless required by law to retain)
• No refunds will be provided for unused services

15. Changes to Terms

We reserve the right to modify these Terms of Service at any time. When we make changes:

• We will update the "Last Updated" date at the top of this page
• We will notify you via email of any material changes
• Continued use of the Service after changes constitutes acceptance of the new terms

If you do not agree with the modified terms, you must stop using the Service and may request account deletion.

16. Governing Law and Disputes

16.1 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States and, where applicable, the state in which our company is registered, without regard to conflict of law principles.

For EU Users: Notwithstanding the above, users located in the European Union retain all mandatory consumer protection rights under EU law and the General Data Protection Regulation (GDPR). Nothing in these Terms limits or waives your rights under GDPR, including the right to lodge complaints with your local data protection authority.

16.2 Dispute Resolution

In the event of any dispute:

• Informal Resolution: You agree to first attempt to resolve the dispute informally by contacting us at support@chronicdna.com
• Arbitration (US Users): If informal resolution fails, US-based users agree to binding arbitration under the American Arbitration Association rules
• Small Claims Court: You retain the right to bring claims in small claims court in your jurisdiction
• EU Users: European Union users may pursue disputes through their local consumer protection agencies or courts, in accordance with EU consumer protection directives

17. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

18. Contact Information

If you have any questions about these Terms of Service, please contact us: