Contact Us

We're here to help. Reach out to us anytime.

Email Support

Send us an email and we'll respond within 24-48 hours

support@chronicdna.com

Phone Support

Call us during business hours (Mon-Fri, 9am-5pm EST)

+1 (564) 212-4181

Frequently Asked Questions

What information should I include in my email?

Please include your full name, order number (if applicable), and a detailed description of your question or concern. This helps us assist you more quickly.

What are your business hours?

Our phone support is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Standard Time (EST). Email support operates 24/7, and we respond within 24-48 hours.

Do you offer technical support?

Yes! We provide technical support for DNA file uploads, account access issues, and report downloads. Contact us via email or phone for assistance.

Can you help interpret my report?

While we can help clarify technical aspects of your report, we cannot provide medical advice. Please consult with your healthcare provider for medical interpretation and treatment recommendations.

Your Privacy Matters

All communications are confidential and protected. We never share your personal information with third parties. Read our Privacy Policy for more details.